Cheryl Cosmey

Administrative Assistant

Email: [email protected]

Phone: 954-397-3251

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as port of team to reach personal and business goals. Capable of making decisions independently and quickly with minimal escalations and supervision. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.

Skills

  • Report Creation
  • Communication & Teamwork
  • Report Generation
  • Organizational Skills
  • Credit Cord Payment Processing
  • Record Management Skills
  • Efficient and Detail-Oriented
  • Microsoft Office Software
  • Leadership & Management
  • Word Software
  • Data Entry
  • Customer Service

Experience

Customer Service Representative 1 08/2021 - Current
Alorlca - Miami Gardens, FL

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Resident Supportive Specialist I 08/2020 - 02/2022
Carrfour Supportive Housing - Miami, FL

  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs: recommended solutions and strategies to improve resident care and satisfaction.
  • Evaluated and addressed individual dent needs and concerns.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Provided counseling and emotional support for [Type) patients.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Entered data obtained
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